ПУБЛИКАЦИИ EFQM
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EFQM EXCELLENCE MODEL 2013 (34 pages)
Member Price: 24.00 Euro / Non-member Price: 30.00 Euro
Whilst there are numerous management tools and techniques commonly used, the EFQM Excellence Model provides an holistic view of the organisation and it can be used to determine how these different methods fit together and complement each other. The Model can therefore be used in conjunction with any number of these tools, based on the needs and function of the organisation, as an overarching framework for developing sustainable excellence.
ИСБН
ISBN9789052366708
NGLISH
RUSSIAN
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Determining Excellence Questionnaire 2013
Member Price: 28.00 Euro / Non-member Price: 35.00 Euro
This Questionnaire has been designed to help any organisation determine its position against a framework of Excellence, boost start and select priorities. It is based on a tried and tested methodology for assessing organisations on a number of aspects that together define excellence in terms of the organisation’s capability and achievements. If you are at an early stage of your Excellence journey, this Questionnaire is the best supporting tool to conduct your first self-assessment: completing the Questionnaire will help your organisation identify its current position and determine future directions and priorities.
ИСБН
ISBN9789052366593
ENGLISH
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FUNDAMENTAL CONCEPTS OF EXCELLENCE (8 pages)
Member Price: 6.00 Euro / Non-member Price: 7.50 Euro
We can all think of organisations that we would recognise as being excellent. They may well operate in different environments, with different stakeholder constituencies, and come in all shapes and sizes but what they share a common mindset that is based on a number of attributes and ways of working that separate them from the crowd.
ИСБН
ISBN9789052366586
ENGLISH
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Assessing for Excellence 2013
Member Price: 30.40 Euro / Non-member Price: 38.00 Euro
A practical guide for successfully developing, executing and reviewing an Assessment strategy for your organisation. 2013 VERSION AVAILABLE IN ENGLISH SEE BELOW
ИСБН
ISBN9789052367408
ENGLISH
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Assessor Scorebook 2013 (blank proformas)
Member Price: 28.00 Euro / Non-member Price: 35.00 Euro
Use of the Assessor Scorebook — It is assumed that users of this scorebook will already have read carefully the EFQM Excellence Model 2013, particularly the section on RADAR. This printed version can support Assessors in their work, for instance, to conduct an internal Assessment.
ИСБН
ISBN9789052367712
ENGLISH
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Radarise your business for success 2013
Member Price: 50.40 Euro / Non-member Price: 63.00 Euro
This book is more for those who wish to have a more indepth insight to RADAR as it offers you a lot of material that is helpful to start the RADAR approach yourself. (a book of 264 pages)
ИСБН
ISBN9789052367590
ENGLISH
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Excellence One Toolbook
Member Price: 40.00 Euro / Non-member Price: 50.00 Euro
This toolbook is based on a practical set of 72 tools that you can use with the teams you lead, providing a comprehensive coverage of techniques that can be applied across the 2003 EFQM Excellence Model.
ИСБН
ISBN9789052364810
ENGLISH
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EFQM Framework for Managing External Resources
Member Price: 23.20 Euro / Non-member Price: 29.00 Euro
Driving performance and growth through excellence in managing external resources
ИСБН
ISBN9052366101
ENGLISH
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EFQM Framework for Corporate Data Quality Management 2010
Member Price: 26.40 Euro / Non-member Price: 33.00 Euro
This document describes the Framework for Corporate Data Quality Management (CDQM). It supports organizations in the assessment and analysis of remedies for missed opportunities and unexploited potentials of CDQM.The Framework for CDQM addresses professionals in organization which deal with the management of and those individuals benefiting from good corporate data quality.
ИСБН
ISBN9789052366340
ENGLISH
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Benchmark Reports 2012
Member Price: 40.00 Euro / Non-member Price: 50.00 Euro
As users of the EFQM Excellence Model, we understand the need to compare our performance levels with external organisations to understand where we excel and where we may need to make improvements to stay competitive and deliver sustainable benefits to our stakeholders. These comparisons can be made both within the market we operate and beyond, to bring in new ideas and innovative ways of working that will enable us to make “breakthrough improvements” or gain access to new markets.
ИСБН
People Perception Benchmark Report ISBN9789052367521
ENGLISH
Customer Perception Benchmark Report ISBN9789052367514
ENGLISH
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User Guide: EFQM Management Document
Member Price: 12.00 Euro / Non-member Price: 15.00 Euro
ИСБН
ISBN9789052367552
ENGLISH
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User Guide: Perception surveys
Member Price: 12.00 Euro / Non-member Price: 15.00 Euro
ИСБН
ISBN9789052367576
ENGLISH
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User Guide: Understanding an Organisation’s Stakeholders
Member Price: 12.00 Euro / Non-member Price: 15.00 Euro
ИСБН
ISBN9789052367583
ENGLISH
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User Guide: DMAIC Improvement Methodology
Member Price: 12.00 Euro / Non-member Price: 15.00 Euro
ИСБН
ISBN9789052367569
ENGLISH
